Refund Policy

PAYMENTS. THE RIGHT OF WITHDRAWAL.

The Association does not charge any commission for payments made online. To verify any fees related to the payment, the User must consult the conditions of the banking institution with which he/she holds the account from which he/she wishes to make the payment.

Payment of e-tickets shall be made via the payment service provider www.iabilet.ro, using one of the bank cards specified on the online payment platform (VISA or MASTERCARD).

As a data controller, the Association has chosen to work with a payment service provider that offers sufficient guarantees for the implementation of appropriate technical and organizational measures so that the security of the data provided complies with the requirements of the relevant legislation. However, the Association does not have access to the content of the confidential data exchanged between the User and the payment service provider, so the Association is not responsible for the provision and quality of the service.

Users have the right to exercise their right of withdrawal in respect of tickets purchased online within 14 days from the date of purchase. If they wish to exercise their right of withdrawal, Users must communicate their withdrawal decision to the following e-mail address: endorestosummit@gmail.com , indicating a bank account to which the ticket price should be transferred. Following the transmission of this decision, the Association will cancel the ticket issued and refund the price of the ticket purchased via the Website within 14 days of receipt of the withdrawal decision.

Users who purchase tickets as legal entities do not have the right of withdrawal as set out in point 3.4.

Users who purchase tickets less than 14 days prior to the start date of the Endo Resto Summit 2024 event expressly consent to the provision of services starting from the time of the purchase, namely within the withdrawal period (ordering of menus, preparation of personalized materials for the participant, etc.). As the Association uses the price of the ticket for the provision of the services ordered, exercising the right of withdrawal less than 14 days prior to the Event does not entitle the User to a refund of the value of the purchased ticket. This provision is also displayed to purchasers before they proceed to purchase tickets.

If Endo Resto Summit 2024 Event is cancelled, the Association will take all necessary steps to refund the price of tickets purchased to all purchasers.

Frequently Asked Questions

What are the payment methods?

Credit/debit card to the specified account.

Up until when and how can I get a refund if I can't attend anymore?

Users have the right to exercise their right of withdrawal in respect of tickets purchased online within 14 days from the date of purchase. If they wish to exercise their right of withdrawal, Users must communicate their withdrawal decision to the following e-mail address: endorestosummit@gmail.com , indicating a bank account to which the ticket price should be transferred. Following the transmission of this decision, the Association will cancel the ticket issued and refund the price of the ticket purchased via the Website within 14 days of receipt of the withdrawal decision.

Users who purchase tickets as legal entities do not have the right of withdrawal as set out in point 3.4.

Users who purchase tickets less than 14 days prior to the start date of the Endo Resto Summit 2024 event expressly consent to the provision of services starting from the time of the purchase, namely within the withdrawal period (ordering of menus, preparation of personalized materials for the participant, etc.). As the Association uses the price of the ticket for the provision of the services ordered, exercising the right of withdrawal less than 14 days prior to the Event does not entitle the User to a refund of the value of the purchased ticket. This provision is also displayed to purchasers before they proceed to purchase tickets.

Who can participate in the event?

The event is dedicated to both students and dental practitioners interested in the field of endodontics and restorative dentistry.

When/where will the event take place?

The first edition of ERS will take place on 22nd-23rd of March 2024 at Hotel Tresor Le Palais, 18 Radu Tudoran Street, Timișoara.

What is the location of the event? Will the workshops have a different location?

The whole event will take place within the Tresor Le Palais complex, 18 Radu Tudoran Street, Timisoara.

Only some workshops will be at Senator Complex, Calea Lugojului 7, Ghiroda.

Where can I find accommodation near the event location?

Accommodation can be booked within the Tresor Le Palais complex, where the event will take place. For more details, visit https://tresorlepalais.ro/contact/

When will I receive the participation certificate?

The participation certificates will be received on e-mail.

How many CME credits does the event offer?

This edition will not be eligible for CME points.

How can I order a taxi in Timișoara?

You can use the car sharing apps such as Uber, Bolt or local taxi companies.
(0256) 945 - TUDO Taxi
(0256) 944 - FAN Taxi

When/how will I receive confirmation of my registration?

Upon successful completion of the transaction, the User will receive an e-mail to the address provided in the order form. This e-mail is the confirmation of the transaction and contains the purchased tickets in electronic format. If the User has not received the order confirmation and the tickets on his/her e-mail address despite the successful completion of STEP 2, he/she may contact Endodontic Events Association to remedy the situation at the following e-mail address: endorestosummit@gmail.com.

Who can I contact if I encounter technical issues?

For any information, please contact us at endorestosummit@gmail.com

Will there be online packages available?

The event will not be streamed online.

What are the prices of the packages?

You can find more information in the Tickets section or on https://www.iabilet.ro/bilete-timisoara-endo-resto-summit-88486/ .

What is included in the package prices?

You cand find more information in the Tickets section or at the following link https://www.iabilet.ro/bilete-timisoara-endo-resto-summit-88486/ .

Can I be picked up from the airport?

You can use car sharing apps such as Uber, Bolt or local taxi companies.
(0256) 945 - TUDO Taxi
(0256) 944 - FAN Taxi

When will I receive the invoice confirming my event registration?

Upon successful completion of the transaction, the User will receive an e-mail to the address provided in the order form. This e-mail is the confirmation of the transaction and contains the purchased tickets in electronic format.

Are social events included in the package price?

The content of each package can be checked at the provided link https://www.iabilet.ro/bilete-timisoara-endo-resto-summit-88486/ .

What social events will take place during the congress?

The social programme will include the Gala Dinner on the 23rd of March 2024.

Is lunch included in the package price?

Yes, each package type includes lunch meals for the days of the event.

Where can I find more information about the location?
I can't attend anymore, can I transfer the purchased package to a friend? How?

Unfortunately, the packages are not transmissible. You can ask for the refund of the money if the period limit has not expired.

I registered but didn't receive a confirmation email, what should I do?

You may contact Endodontic Events Association to remedy the situation at the following e-mail address: endorestosummit@gmail.com .

In what language will the congress be conducted?

The event will be in English.

When will the registration period end?

The registration will end on 13.04.2024.

How can I register for workshops?

Participants to the congress can purchase workshop tickets from Iabilet.ro platform using the confirmation code received after registration.

Where will the workshops take place?

Participants can check the programme of the workshops on the schedule section.
Some workshops will take place at Tresor Hotel.
A part of workshops will be organised at Senator Hotel.